Here you can create / edit Ticket form fields. You can customize fields specific to the type of your business.
In order to Add New fields click on Add New and select field type.
|Field type||Example Data|
|Textbox||Customer name, company name.|
|Textarea||descriptions, addresses, notes.|
|Number||Account Number, Invoice Number etc.|
|Dropdown||Quantity, Size, etc.|
|Date||Invoice date etc.|
|Field label||Displays name of the field shown to your agents|
|Required when submitting the form||The agent should fill the field before submitting the form|
|Required when closing the ticket||
The agent should fill the field before closing the ticket
|Field label||Display name of the field shown to your customers|
|Displayed to customer||The customer will be able to see the field but won't be allowed to edit|
|Customer can edit||The customer will be able to see this field and edit the value|
|Required when submitting the form||The customer should fill the field before submitting the form|
You can only delete custom fields not system default fields.