NEON Ticketing is a state of the art feature specially build to match your business need while working in the same environment. We are helping to improve communication and above all, we are working together to help turn interactions into lasting relationships.
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SLA/Escalations | NEON Ticketing

SLA/Escalations

Define SLA rules for each department, escalate support tickets to higher levels if not responded on time.

Send Estimates in seconds

Ticket Priorities

Setup support ticket priorities, you can choose whether to give customer option to escalate ticket, or leave this option for staff/automation only.

Estimate Log

Ticket Subscriptions

Allow staff members to subscribe to ticket email notifications on each thread they work on. Staff members will receive notifications about important support tickets events.

Estimate Comments

Custom Ticket Statuses

Define ticket statuses that works for your industry, change statuses as and when needed.

Customized Estimate Templates

Import Email Replies

You and your staff members can reply to support ticket virtually from anywhere, just reply to email notification to have reply added to ticketing system.

Duplicate Estimate

Ticket Import Information

Learn which customer sent email, what submission method he used, edit ticket CC list.

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