The defined terms in this Policy have the same meaning as in our Terms of Service, which You should read together with this Policy. By accessing our Website and using our Service, You consent to the terms of this Policy and agree to be bound by it and our Terms of Use.

Data we collect

NEON is a provider of billing and invoicing services specializing in the telecommunications industry.

The Service involves the storage of Data about a company or individual. That Data can include personal information. “Personal information” is information about an identifiable individual and may include information such as the individual’s name, email address, telephone number, and accounting and financial information.

NEON may collect personal information directly from You when You:

You can always choose not to provide Your personal information to NEON, but it may mean that we are unable to provide You with the Service.

NEON as a Data Processor

Through Your use of the Service, NEON may also collect information from You about someone else. If You provide NEON with personal information about someone else, You must ensure that You are authorized to disclose that information to NEON and that, without NEON taking any further steps required by applicable data protection or privacy laws, NEON may collect, use and disclose such information for the purposes described in this Policy.

Unless you are using legitimate interests as the legal basis for processing data, this means that You must take reasonable steps to ensure the individual concerned is aware of and/or consents to the various matters detailed in this Policy, including the fact that their personal information is being collected, the purposes for which that information is being collected, the intended recipients of that information, the individual's right to obtain access to that information, NEON’s identity, and how to contact NEON.

Where requested to do so by NEON, You must also assist NEON with any requests by the individual to access or update the personal information You have collected from them and entered into the Service.

How we use data

NEON collects Your personal information so that we can provide You with the Service and any related services You may request. In doing so, NEON may use the personal information we have collected from You for purposes related to the Services including to:

By using the Service, You consent to Your personal information being collected, held and used in this way and for any other use, You authorise. NEON will only use Your personal information for the purposes described in this Policy or with Your express permission.

It is Your responsibility to keep Your password to the Service safe. You should notify us as soon as possible if You become aware of any misuse of Your password, and immediately change your password within the Service or via the “Forgotten Password” process.

Aggregation of non-personally identifiable data

By using the Service, You agree that NEON can access, aggregate and use non-personally identifiable data NEON has collected from You. This data will in no way identify You or any other individual.

NEON may use this aggregated non-personally identifiable data to:

Security

NEON is committed to protecting the security of Your personal information and we take all reasonable precautions to protect it from unauthorised access, modification or disclosure. Your personal information is stored on secure servers that have SSL Certificates issued by leading certificate authorities Go Daddy, and all Data transferred between You and the Service is encrypted.

However, the Internet is not in itself a secure environment and we cannot give an absolute assurance that Your information will be secure at all times. Transmission of personal information over the Internet is at Your own risk and You should only enter, or instruct the entering of, personal information to the Service within a secure environment.

We will advise You at the first reasonable opportunity upon discovering or being advised of a security breach where Your personal information is lost, stolen, accessed, used, disclosed, copied, modified, or disposed of by any unauthorised persons or in any unauthorised manner.

How we disclose data

NEON will only disclose the personal information You have provided to us to entities outside the NEON and Code Desk Ltd if it is necessary and appropriate to facilitate the purpose for which Your personal information was collected pursuant to this Policy, including the provision of the Service.

NEON will not otherwise disclose Your personal information to a third party unless You have provided Your express consent. However, You should be aware that NEON may be required to disclose Your personal information without Your consent in order to comply with any court orders, subpoenas, or other legal process or investigation including by tax authorities, if such disclosure is required by law. Where possible and appropriate, we will notify You if we are required by law to disclose Your personal information.

No Financial information is stored

If You choose to pay for the Service by Direct Debit mandate, Your bank account details are not stored by the Service and cannot be accessed by NEON staff. Your bank account details are encrypted and securely stored by GoCardless Limited to enable NEON to automatically bill your bank account on a recurring basis. You should review GoCardless Limited’s Privacy Policy to ensure you are happy with it.

In the case where You pay for the Service by credit card, Your credit card details are securely stored and managed by Stripe Payments Europe Ltd. You should review Stripe Payments Europe Ltd’s Privacy Policy to ensure you are happy with it.

Access to your data

It is Your responsibility to ensure that the personal information You provide to us is accurate, complete and up-to-date. You may request access to the information we hold about You, or request that we update or correct any personal information we hold about You, by setting out Your request in writing and sending it to us at hello@code-desk.com.

NEON will process Your request as soon as reasonably practicable, provided we are not otherwise prevented from doing so on legal grounds. If we are unable to meet Your request, we will let you know why. For example, it may be necessary for us to deny Your request if it would have an unreasonable impact on the privacy or affairs of other individuals, or if it is not reasonable and practicable for us to process Your request in the manner You have requested. In some circumstances, it may be necessary for us to seek to arrange access to Your personal information through a mutually agreed intermediary (for example, the Subscriber).

We’ll only keep Your personal information for as long as we require it for the purposes of providing You with the Service. However, we may also be required to keep some of Your personal information for specified periods of time, for example under certain laws relating to corporations, money laundering, and financial reporting legislation.

Use of cookies

In providing the Service, NEON utilises "cookies". A cookie is a small text file that is stored on Your computer for record-keeping purposes. A cookie does not identify You personally or contain any other information about You but it does identify Your computer.

We and some of our affiliates and third-party service providers may use a combination of “persistent cookies” (cookies that remain on Your hard drive for an extended period of time) and “session ID cookies” (cookies that expire when You close Your browser) on the Website to, for example, track overall site usage, and track and report on Your use and interaction with ad impressions and ad services.

You can set your browser to notify You when You receive a cookie so that You will have an opportunity to either accept or reject it in each instance. However, You should note that refusing cookies may have a negative impact on the functionality and usability of the Website.

We do not respond to or honour “Do Not Track” requests at this time.

Opt-out of communications

NEON sends billing information, product information, Service updates and Service notifications to You via email. Our emails will contain clear and obvious instructions describing how You can choose to be removed from any mailing list not essential to the Service. NEON will remove You at Your request.

You are responsible for transfer of Your data to third-party applications

The Service may allow You, the Subscriber, or another Invited User within the relevant subscription to the Service to transfer Data, including Your personal information, electronically to and from third-party applications. NEON has no control over, and takes no responsibility for, the privacy practices or content of these applications. You are responsible for checking the privacy policy of any such applications so that You can be informed of how they will handle personal information.

 

Our complaints process

If You wish to complain about how we have handled Your personal information, please provide our Privacy Officer with full details of Your complaint and any supporting documentation:

Our Privacy Officer will endeavor to:

This policy may be updated from time to time

NEON reserves the right to change this Policy at any time, and any amended Policy is effective upon posting to this Website. NEON will make every effort to communicate any significant changes to You via email or notification via the Service. Your continued use of the Service will be deemed acceptance of any amended Policy.

Contact Details

  44 (0) 330 0882 015
  hello@code-desk.com
 33 Lockwell Road,
    Dagenham, Essex,
    RM10 7RE

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