Tickets

  • Created :Tue,09,2017
  • Last Updated:Thu,01,2018

Here you can manage your tickets and create new tickets.  

Filter the tickets by expanding filter section:

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 You can sort tickets by clicking on Sorted by as shown below:

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Add New Ticket 

In order to add new manual ticket click on Add New -> Ticket

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 Add New Email 

If you want to send email click on Add New -> Email. System will send an email and also create ticket by default ticket status will be Closed.

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View Ticket Log

In order to view ticket history click on Action -> Log

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Bulk Actions

You can perform bulk Actions on multiple tickets from Action button at the top. 

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Ticket View

In order to view ticket details click on Ticket Subject. Here you can update ticket properties. Reply to customer and also add internal notes. 

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Internal Notes

You can add internal notes to ticket from here : These notes will not be visible to your customer. 

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 Your customers can also create tickets from their Customer Portal.